POLICIES
APPOINTMENTS & WALK-INS
Walk-ins are always welcome, and appointments are encouraged for your convenience. If you need to cancel or reschedule, we kindly ask that you let us know as soon as possible. Late arrivals may require adjustments to your service depending on availability.
REPAIRS & ADJUSTMENTS
We want you to love your nails. If something doesn't feel quite right, please let us know within 7 days of your appointment. Complimentary repairs are available for qualifying service-related issues. Changes to your original color, shape, length, or design may be subject to an additional charge.
REFUNDS
Your satisfaction matters to us. While completed services are non-refundable, we're always happy to hear your concerns and work toward a reasonable solution. Any exceptions are reviewed at management's discretion.
SERVICE EXPECTATIONS
We want KAIA to be a welcoming space for everyone. Please share your preferences or concerns during your service so we can make adjustments when possible. We kindly ask that guests and team members treat one another with respect. Disrespectful or inappropriate behavior may result in service being declined or discontinued.
PRICE TRANSPARENCY
We believe in clear pricing, with no surprises. Any additional charges for length, shape, nail art, or enhancements will be communicated before your service begins.
HEALTH & SAFETY
We take pride in maintaining a clean, sanitary, and comfortable environment. Our team follows proper cleaning and disinfection practices with your well-being in mind. Please let us know of any allergies, sensitivities, or nail conditions before your service. For everyone’s well-being, we may recommend modifying or postponing a service when a nail or skin condition raises a safety concern.
MINORS & GUEST COMFORT
We welcome guests of all ages. For the safety and comfort of everyone, guests under 18 must be accompanied by a parent or responsible adult throughout their visit and may not be left unattended. All services, including upgrades and additional charges, must be approved by the accompanying adult before the service begins.
PERSONAL BELONGINGS
Please keep your personal belongings with you during your visit and check your area before leaving. If you misplace something, let our team know and we’ll be happy to help look for it.